Telefonischer Kundenservice (w/m/d)
Core
Providing telephone-based comprehensive consultation to customers regarding energy and water consumption data, heating and operating cost statements, and the customer portal.
Role type
Customer service representative (telephone)
Builds
Customer support for smart energy solutions in residential buildings
Domain
Real estate / Energy management
Deliverable
client delivery
Required skills
Telephone communication, Customer consultation, Data entry, Cost statement explanation, Team collaboration, MS Office, Ticket systems (Zendesk)
Preferred skills
Commercial training background, Quick learning ability, Flexibility
Responsibilities
Answering customer questions about data entry and cost statements, Explaining finished billing statements to customers, Ensuring telephone availability and coverage of service hours, Handling written communication or adjacent topics in the future