VR Systems Technician & IT Support (m/f/d)
Core
Providing reliable enterprise support and ensuring smooth operation of HOLOGATE's VR/Extended-Reality systems for customers.
Role type
VR Systems Technician & IT Support
Builds
HGXR-System deployments and immersive media experiences
Domain
Extended Reality (XR) / Immersive Media
Required skills
1st- and 2nd-Level IT support, Windows/macOS administration, network technology basics, hardware/software troubleshooting, ticket management, customer training
Preferred skills
System updates testing, technical documentation, knowledge sharing
Technologies
Windows, macOS, HGXR-Systems
Responsibilities
Inhouse, remote, and on-site support for VR systems; Installation and configuration of HGXR-Systems at customer sites; Travel within DACH region for installations and training; Analysis and resolution of system/hardware/software issues; Management of support tickets and installation tasks per SLAs
