After-Sales-Manager im kaufmännischen Vertriebsinnendienst (w/m/d)
Core
Managing order processing, customer complaints, and logistics coordination for a furniture retailer.
Role type
Administrative Sales Operations Manager
Builds
Order fulfillment and customer service processes for Bisley furniture
Domain
Retail / Furniture / Logistics
Deliverable
product features
Required skills
Order management, customer complaint analysis, process optimization, MS Office, logistics coordination
Preferred skills
Experience in order centers, background in logistics or sales operations
Responsibilities
Order clarification, recording, tracking, and delivery; handling customer complaints and claims; developing corrective and preventive measures with sales and logistics teams
Seniority
Entry to Mid-level, hands-on IC