Call Center Agent (m/w/d) am Standort Bremen
Core
Contact existing customers and prospects via phone, chat, and email to provide expert consultation, conduct sales conversations, and manage contract renewals and optimizations.
Role type
Customer service and sales agent
Builds
Customer retention and development services for a third-party client
Domain
Telecommunications / Customer Service
Deliverable
client delivery
Required skills
German language proficiency, telephone communication, sales aptitude, customer relationship management, multi-system PC usage
Responsibilities
Initiate contact with customers and prospects, conduct sales conversations for tariff changes and contract optimizations, provide product and pricing information, perform up-selling and cross-selling, ensure customer satisfaction