Mitarbeiter Reklamations- und Forderungsmanagement (m/w/d) im Gesundheitswesen
Core
Clarifying inquiries and complaints regarding private medical billing according to the Physicians' Fee Schedule (GOÄ), acting as the contact person for patients, insurers, and doctors.
Role type
Claims and Accounts Receivable Specialist (Healthcare Billing)
Builds
Written and telephone correspondence with patients, insurers, and doctors; pre-litigation collection procedures.
Domain
Healthcare / Medical Billing / Legal Collections
Deliverable
client delivery
Required skills
Knowledge of GOÄ (Physicians' Fee Schedule), experience in written communication, structured work, reliability, service orientation, accuracy, concentration
Preferred skills
Experience in medical environment, knowledge of GOÄ
Technologies
Billing systems, correspondence management tools
Responsibilities
Review complaints and clarify medical and fee-related issues; draft substantiated statements; manage pre-litigation collection procedures; document all relevant processes in the system; coordinate with billing management and customer accounting departments.