Global Operations Coordinator - Customer Service (m/w/d)
Core
First point of contact for international employees in crisis situations, providing immediate assistance for medical emergencies, travel issues, and escalations.
Role type
Senior IC customer service coordinator (crisis management)
Builds
24/7 crisis response operations for corporate clients
Domain
Corporate travel safety and risk management
Deliverable
client delivery
Required skills
crisis communication, case management, multilingual support, shift work coordination, empathy, decision-making under pressure
Preferred skills
experience in call center, emergency assistance, insurance, or security
Technologies
internal operations center systems
Responsibilities
answer global calls and emails, de-escalate situations, open and manage cases, escalate to medical or security experts, work in 24/7 shift system