2nd Level Supporter (m/w/d)
Core
2nd Level IT Supporter providing technical assistance to users via phone, email, remote, and on-site, resolving application issues, managing user accounts, and maintaining hardware/software.
Role type
2nd Level IT Supporter
Builds
IT support services for end-users
Domain
IT Services / Enterprise IT
Deliverable
client delivery
Required skills
Windows environment support, Active Directory, Exchange, Windows Server basics, user account management, hardware/software maintenance, problem-solving, analytical thinking
Preferred skills
IT training or first experience in IT
Technologies
Windows Clients, Microsoft Office, Active Directory, Exchange, Windows Server