Kaufmännischer Mitarbeiter (m/w/d) Auftragssachbearbeitung im Innendienst
Core
Managing service orders for metering equipment, including scheduling readings, installations, repairs, and replacements to ensure customer satisfaction.
Role type
Administrative order processing specialist
Builds
Metering equipment service operations
Domain
Energy management / Utilities
Required skills
Order planning and scheduling, Customer service, Data analysis using KPIs and SLAs, ERP system usage (SAP), MS Office (Word, Excel)
Preferred skills
Prior experience in order processing, Team collaboration
Technologies
SAP, MS Word, MS Excel
Responsibilities
Act as the first point of contact for customers and technicians regarding metering equipment and service inquiries; Schedule and monitor reading, installation, repair, and replacement orders; Plan and optimize order processing workflows based on KPIs and SLAs; Ensure targeted communication with customers, service partners, and internal departments.