Küchen-Koordinator / Technische Auftragsabwicklung (m/w/d)
Core
Coordinate and monitor the entire complaint process for kitchen orders, acting as the central interface between customers, sales, and internal teams.
Role type
Kitchen operations coordinator (technical order processing)
Builds
Customer complaint resolution workflows and quality improvement measures for kitchen installations
Domain
Furniture retail / Kitchen installation
Deliverable
dashboards & analysis
Required skills
Kitchen sales experience, kitchen assembly experience, customer service experience, EDV system proficiency, kitchen plan interpretation, order process knowledge, supplier communication, technical understanding, spatial understanding
Preferred skills
Experience with planning programs
Responsibilities
Coordinate and monitor the entire complaint process, Manage complaint data to create analyses and improvement suggestions, Identify root causes of complaints and initiate quality improvement measures, Train and support kitchen department clerks
Seniority
Mid-level, hands-on IC