(Senior) Schadenmanager (m/w/d) in der Sparte KfZ
Core
Process claims for KfZ liability and collision insurance from intake to closure, handling customer inquiries, complaints, and recovery cases.
Role type
Senior claims manager (automotive insurance)
Builds
Insurance claims resolution and customer service for KfZ liability and collision insurance products
Domain
Insurance / Automotive
Deliverable
client delivery
Required skills
KfZ damage processing, insurance commercial training, customer service, negotiation, complaint handling, recovery processes
Preferred skills
Team training and mentoring, open to new ideas
Technologies
None stated
Responsibilities
Process business transactions for KfZ liability and collision insurance from intake to closure; Enthusiastically serve customers and claimants regarding workshop and partner services; Handle complaints and recovery cases; Conduct coverage and recovery processes and negotiate out-of-court settlements; Support the onboarding, training, and development of colleagues