Specialist Order Processing // Kaufmännischer Mitarbeiter (m/w/d)
Core
Central interface between customers and AVL DiTEST, ensuring smooth order processing and excellent customer service.
Role type
Specialist Order Processing (Commercial Employee)
Builds
Order processing workflows, returns, exchanges, credits, and repairs for customers.
Domain
Automotive testing and diagnostics industry + Order Management
Required skills
Order processing, ERP systems, MS Office (Excel), report creation and analysis, process optimization, internal documentation
Preferred skills
Experience in industrial or trading companies, MS Navision, English communication
Responsibilities
Independently process national and international customer orders via ticket system, handle returns/exchanges/credits/repairs, coordinate service execution with local workshop, manage order flow in ERP system, create internal guides and reports, optimize existing processes
