IT-Service Desk Mitarbeiter (m/w/d) [Kziff.CL86AV44]
Core
Ensuring operations in complex system environments, including infrastructure administration and monitoring, ticket handling with focus on SLA quality and efficiency, and troubleshooting for 1st and 2nd level support.
Role type
IT Service Desk Technician (1st & 2nd Level Support)
Builds
IT infrastructure stability and user support services
Domain
IT Operations / Service Management
Required skills
Network fundamentals, Server and OS administration, Ticketing systems, Routing & Switching, Wireless LAN setup, Patch management, Incident management, Change management
Preferred skills
ITIL v3 Foundation certification
Technologies
Ticketing systems, Heterogeneous IT infrastructures, Servers, Operating Systems, Wireless LAN
Responsibilities
Monitoring infrastructure, Troubleshooting incidents, Managing tickets, Communicating with customers, Performing remote analyses, Applying software patches
