Mitarbeiter Neuschadenaufnahme (m/w/d) Kfz-Versicherungen
Hybrid
Core
First point of contact for customers reporting new vehicle damage, handling intake of new and existing claims, and coordinating with partners.
Role type
Claims intake specialist (automotive insurance)
Builds
New claim records and initial claim processing workflows
Domain
Automotive insurance
Required skills
Customer service, claim intake, partner coordination, PC proficiency, decision making
Preferred skills
Commercial training, telephone communication, problem solving, self-management
Technologies
PC, claim management systems
Responsibilities
Answering customer calls and written inquiries about new or existing claims, entering new claims into the system, referring claims to adjusters, coordinating with partners (workshops, appraisers, rental car companies), making initial decisions on claim handling.
Seniority
Entry-level to Junior