Servicemanager Team NEC Bonn (m/w/d) [Kziff.CL72AV92]
Core
Managing existing enterprise customers and corporate clients for IP-based network connectivity, including SD-WAN, SIP, and UC services.
Role type
Senior Service Manager (Network/IT)
Builds
IP-based network connectivity solutions and additional service offerings for enterprise clients
Domain
Telecommunications / Network Infrastructure
Required skills
IP communication, VPN technologies, ITIL, budget management, forecasting, SLA reporting, change management
Preferred skills
Network knowledge, customer orientation, entrepreneurial mindset
Responsibilities
Serve as primary contact for existing customers and corporations; develop additional service requirements for clients; manage budget creation, customer outcomes, and revenue forecasting; conduct customer and service reviews including SLA reporting; coordinate measures for change management.
