Kundenberater (m/w/d)
Hybrid
Core
Customer service representative for a logistics provider, handling operational issues, complaints, and invoicing for fashion and e-commerce clients.
Role type
Customer service representative
Builds
Operational support and invoicing for fashion and e-commerce clients
Domain
Logistics / E-commerce
Deliverable
client delivery
Required skills
Customer relationship management, English communication (verbal and written), SAP R/3, MS Excel, data entry
Preferred skills
Key Account Management collaboration, new customer onboarding
Responsibilities
Handling customer inquiries and complaints, managing a shared inbox, conducting English phone calls with clients, data entry in SAP, collaborating with Key Account Management, onboarding new customers