Fachassistenz (w/m/d) Kundenservice in der Agentur für Arbeit (Arbeitsort: Berlin Nord)
Core
First point of contact for customers in the entrance zones of the Federal Employment Agency, providing orientation, accepting applications, and ensuring smooth handover to further support processes.
Role type
Customer service specialist (public sector)
Builds
Customer guidance and application intake for the German Federal Employment Agency
Domain
Public sector / Social security / Labor market services
Deliverable
client delivery
Required skills
Customer reception, application processing, data entry, IT tool usage, empathy, conflict de-escalation
Responsibilities
Greet and advise customers, accept and review applications for unemployment and job training, answer questions about agency services, support data entry
Seniority
Entry-level / Junior