Retourenmanagement / Kundenbetreuung
Core
Managing returns, claims, and customer inquiries for agricultural machinery spare parts, including coordinating with suppliers and logistics providers.
Role type
Customer service specialist (returns and claims)
Builds
Individual replacement offers, credit notes, and resolved warranty claims
Domain
Agriculture machinery and commercial vehicle spare parts
Deliverable
client delivery
Required skills
ERP/WMS systems, financial accuracy, logistics coordination, supplier negotiation, German (fluent)
Preferred skills
English, experience in claims/warranty/returns handling, agricultural machinery knowledge
