Fachassistenz (w/m/d) Kundenservice in der Agentur für Arbeit
On-site
Core
First point of contact for customers in the entrance zones of the German Federal Employment Agency, providing orientation, accepting applications, and supporting clients regarding unemployment and job search services.
Role type
Customer service specialist (public sector)
Builds
Customer orientation and administrative support for the German Federal Employment Agency
Domain
Public sector / Social security / Labor market services
Deliverable
client delivery
Required skills
Customer reception, application processing, data entry, IT tool usage, empathy, communication
Responsibilities
Greet and advise customers, accept and review applications for unemployment and job search, answer questions about agency services, support data entry
Seniority
Entry-level / Junior