Teamleitung (m/w/d) Kundenservice Vertrag
Core
Leading the Contract Customer Service team for SME brokers, focusing on operational steering, team development, and service quality.
Role type
Senior Team Lead / Manager, Customer Service
Builds
Customer service operations for SME brokers
Domain
Insurance / Customer Service
Deliverable
dashboards & analysis
Required skills
Team leadership, performance management, KPI steering, change management, process optimization, stakeholder management, digital transformation
Preferred skills
Insurance industry experience, economic studies, AI/digital technology interest
Technologies
AI, digital technologies
Responsibilities
Provide disciplinary and personnel leadership, manage team performance via KPIs, balance service quality and productivity, manage daily operations, conduct feedback and development talks, support team through change, optimize processes, explore AI and digital tools
Seniority
Senior, hands-on IC