Kaufmännische/Technische Sachbearbeiter/-in (m/w/d)
Core
Operational support and 1st-level IT service monitoring for airport security control systems.
Role type
Operational IT Service Desk Analyst
Builds
IT service stability and security checkpoint operations
Domain
Aviation / IT Operations
Required skills
IT service monitoring, SLA/OLA management, process analysis, contract management basics, network technology basics
Preferred skills
Contract management experience, network technology knowledge
Technologies
IT Service Management tools, Network monitoring tools
Responsibilities
Ensure operational continuity of security control systems, coordinate smooth operation of passenger and baggage security checkpoints, document incidents to guarantee service levels, monitor service quality and analyze service reports, act as interface between IT, business units, and external providers