Fachassistenz (w/m/d) Kundenservice in der Agentur für Arbeit (Arbeitsort: Dortmund)
Core
First point of contact for customers in the entrance zones of the Federal Employment Agency, providing orientation, accepting applications, and supporting clients regarding unemployment and job search cases.
Role type
Customer Service Specialist (Administrative)
Builds
Customer orientation and administrative support for the German Federal Employment Agency
Domain
Public Sector / Social Security / Labor Market Services
Deliverable
client delivery
Required skills
Customer service, administrative tasks, data entry, empathy, digital literacy
Responsibilities
Greet and advise customers, accept and review applications for unemployment and job search, answer questions about agency services, assist with data entry
Seniority
Entry-level / Junior