Fachassistenz (w/m/d) Kundenservice im Jobcenter
Core
First point of contact for customers in Jobcenter entry zones, providing initial guidance, accepting and reviewing applications for unemployment or basic security, and supporting smooth case processing.
Role type
Customer service specialist (administrative)
Builds
Customer intake and initial case processing for the German Federal Employment Agency
Domain
Public sector / Social security / Labor market services
Deliverable
client delivery
Required skills
Customer reception, application processing, data entry, IT tools proficiency, empathy, conflict resolution
Responsibilities
Greet and advise customers, accept and review applications, answer questions about benefits, support data entry, represent the reception desk