Mitarbeiter im Kundenservice (m/w/d)
Core
Handling customer inquiries via phone, email, and in person for a garden center and its online shop, including order processing and data management.
Role type
Customer service representative (E-commerce)
Builds
Customer support, online shop order fulfillment, and product content updates
Domain
Retail / Gardening
Deliverable
product features
Required skills
Customer service, E-commerce, German (written and spoken), Data management, MS Office, Content management systems
Responsibilities
Answering customer inquiries, managing customer data, processing online orders, collaborating with logistics, creating product content for the online shop, identifying service improvements