Sachbearbeitung Beschwerdemanagement (m/w/d)
Core
Handling and coordinating complaints and inquiries from citizens, councils, and authorities regarding traffic matters in Ludwigshafen.
Role type
Administrative specialist (complaints management)
Builds
Official responses, meeting minutes, and documentation for the Traffic Department
Domain
Municipal administration / Public services
Deliverable
client delivery
Required skills
Complaint handling, research, deadline management, protocol writing, stakeholder coordination, documentation, public speaking, negotiation
Preferred skills
Local knowledge of Ludwigshafen, IT proficiency, flexibility for overtime
Responsibilities
Receive and process complaints and inquiries from various stakeholders, coordinate cross-departmental issues, conduct site visits, draft official statements and responses, prepare meeting materials, document processes