HEAD OF OPERATIONS (M/W/D)
Core
Oversee performance, scalability, and customer experience of European operations, ensuring efficient and digitally supported processes.
Role type
Senior leadership operations head
Builds
Scalable end-to-end processes for customer care and operations
Domain
Industrial recycling / Circular economy
Required skills
Team leadership and coaching, Operations process management and scaling, Digital transformation and automation, Data-driven performance management, Cross-functional stakeholder management, Strategic planning with hands-on execution
Preferred skills
International collaboration, Flat hierarchy navigation, High decision-making autonomy
Technologies
Digital platforms, Automation tools, KPI dashboards
Responsibilities
Lead and develop team leads and operations teams, Establish KPI-based performance management, Drive automation of operational workflows, Develop and refine the operating model, Collaborate with Product & Technology and international units, Manage cross-functional initiatives
Seniority
Senior, strategic leadership with hands-on execution