Fachassistent/-in Eingangszone
Core
First point of contact for customers in the intake zones of Job Centers, providing initial guidance, answering questions about services, and ensuring smooth handover to further processing.
Role type
Customer Service Specialist (Intake Zone)
Builds
Customer guidance and intake processing for the German Federal Employment Agency
Domain
Public sector / Social security / Employment services
Deliverable
dashboards & analysis
Required skills
Customer service, data entry, IT proficiency, organization, empathy
Responsibilities
Greet and advise customers, answer questions about services, process incoming/outgoing mail, schedule appointments