CX Business & Stakeholder Manager (m/w/d)
Core
Managing business performance and stakeholder management for a central Customer Experience solution for Sparkassen, including economic planning, forecasting, and management reporting.
Role type
Senior CX Business & Stakeholder Manager
Builds
Central Customer Experience solution for Sparkassen
Domain
Banking / Customer Experience
Deliverable
dashboards & analysis
Required skills
Business performance management, stakeholder management, economic planning, management reporting, webinar planning and execution, cross-functional collaboration
Preferred skills
Customer Experience domain knowledge, project/portfolio management, communication science or business administration background
Technologies
None stated
Responsibilities
Steer business performance and stakeholder management for a central CX solution; Plan and coordinate product communication including newsletters and webinars; Prepare management reportings and decision documents; Coordinate feedback with software vendors and conduct cost-benefit analyses; Collaborate with Customer Experience and Market Insights teams on roadmaps and requirements.