CX Implementation Manager (m/w/d)
Core
Implement, operate, and evolve a central Customer Experience solution for Sparkassen based on a developed product standard, ensuring technical delivery, operational stability, and continuous development.
Role type
CX Implementation Manager
Builds
Central Customer Experience solution for Sparkassen
Domain
Banking / Customer Experience Management
Required skills
Qualtrics configuration, Customer Experience Management software, IT project implementation, Test management, Release management, Change management, Role and rights configuration, Technical evaluation
Preferred skills
Medallia experience, Agile methodologies (Scrum/Kanban), Degree in Business Informatics or Computer Science
Technologies
Qualtrics, Medallia
Responsibilities
Configure Qualtrics platform (surveys, integrations, dashboards, ticketing, closed-loop), Implement individual role and rights concepts, Evaluate and implement changes/releases, Coordinate technical setup, testing, and acceptance, Collaborate with CX Success Manager on technical delivery
Seniority
Mid-Senior, hands-on IC