Wahlleistungsmanager (m/w/d)
Core
Manage the hospital's optional service offerings (comfort rooms, private rooms) from admission to discharge, ensuring service quality and bed management.
Role type
Service operations manager for hospital premium rooms
Builds
Comfort stations and private rooms within a university hospital
Domain
Healthcare / Hospital operations
Deliverable
product features
Required skills
Patient service management, bed management, reporting, stakeholder coordination, training organization, quality control
Preferred skills
Experience with hospital information systems, hospitality background
Responsibilities
Ensure implementation of agreed optional service offers, represent the service station, manage bed allocation and occupancy, create regular reports on utilization and revenue, support patients and their companions, coordinate with central services, act as contact for insurance companies, conduct staff interviews and quality checks, organize service training, advise on service offerings