Customer Service Representative (m/w/d)
Core
First point of contact for domestic and international customers via phone, email, and online channels, handling orders, returns, and complaints while identifying sales opportunities.
Role type
Customer Service Representative (Sales Support)
Builds
Order processing, customer support, and sales campaign execution
Domain
Retail / E-commerce
Deliverable
product features
Required skills
ERP/CRM system proficiency, multichannel communication, sales opportunity identification, data management, administrative tasks
Preferred skills
B2B experience, sales experience, comfort with outbound calling, AI tool adoption
Technologies
ERP systems, CRM systems, MS Office, Webshop, AI tools
Responsibilities
Handle inbound and outbound customer calls, process orders and returns in ERP, execute marketing and sales campaigns, provide feedback to sales/marketing/product teams, maintain customer and order data
Seniority
Mid-level, hands-on IC