Sachbearbeiter Customer Care & Fallmanagement (m/w/d)
Core
Handling delivery discrepancies and claims in the B2B sector, communicating with dispatchers and customers regarding shipments and damage resolution.
Role type
Customer Care & Case Management Specialist
Builds
B2B product delivery and claims resolution for dairy and delicatessen products
Domain
FMCG (Dairy & Delicatessen)
Deliverable
client delivery
Required skills
B2B communication, delivery discrepancy handling, claims processing, ERP systems, Excel, English (written and spoken)
Preferred skills
FMCG industry knowledge (SCM, finance, sales), SAP S4/Hana, Microsoft Dynamics 365
