Teamleitung (m/w/d) Kundenservice Vertrag
Core
Leading the contract customer service team for SME brokers, focusing on operational steering, team development, and service quality.
Role type
Team Lead (Manager) in Customer Service
Builds
Customer service operations for SME brokers
Domain
Insurance (Legal Protection)
Deliverable
dashboards & analysis
Required skills
Team leadership, performance management, KPI steering, change management, process optimization, digital/AI adoption
Preferred skills
Insurance industry experience, economic studies, data privacy awareness
Responsibilities
Provide disciplinary and personnel leadership, manage team performance via KPIs, balance service quality and productivity, handle daily operations and prioritization, conduct feedback and development talks, support team through changes, optimize workflows, and integrate AI/digital tools
Seniority
Manager, hands-on leadership