Vertriebs- und Kundenmanager (m/w/d)
Core
Central interface between customers and the company, managing the full order lifecycle from inquiry to delivery and developing long-term customer relationships.
Role type
Sales and Customer Manager (Commercial)
Builds
Packaging and automotive industry tooling components
Domain
Manufacturing (packaging and automotive tooling)
Deliverable
client delivery
Required skills
Customer relationship management, order processing, proposal creation and follow-up, pricing and cost calculation, sales analysis, ERP/CRM system usage, cross-functional collaboration
Preferred skills
Technical background, project management experience, international customer interaction
Technologies
Microsoft Office, ERP systems, CRM systems
Responsibilities
Serve as the first point of contact for national and international customers; Handle customer inquiries and manage the order process from request to delivery; Proactively communicate on delivery schedules, pricing, and commercial questions; Identify sales opportunities with existing customers; Support Account Managers in customer projects and business development; Prepare and conduct customer and sales analyses; Maintain customer, proposal, and order data in ERP/CRM systems; Participate in customer meetings, video conferences, and occasional site visits.