Angestellte oder Angestellten (m/w/d) für den Patientenservice und Zufriedenheitsmanagement
Core
Patient service and satisfaction management for rehabilitation patients in a clinic specializing in metabolic, digestive, and tumor diseases.
Role type
Patient service and satisfaction manager
Builds
Patient care experience and satisfaction metrics for rehabilitation patients
Domain
Healthcare / Rehabilitation
Deliverable
dashboards & analysis
Required skills
Customer service, complaint management, conflict resolution, data analysis, statistics, communication, PC skills (Word, Excel, PowerPoint)
Preferred skills
Experience in service/complaint management
Responsibilities
Handle patient inquiries and complaints, conduct patient rounds, coordinate with clinic departments, analyze patient feedback surveys, create satisfaction statistics