IT-Support (GN)
Core
Providing technical support, assistance, and installations for computer systems, software, and hardware across multiple sites, branches, and production facilities.
Role type
IT Support Specialist
Builds
IT infrastructure and user support for global operations
Domain
IT Support / Enterprise Systems
Required skills
diagnostic and problem-solving skills, ticketing system management, user onboarding and coaching, project management, Microsoft 365 proficiency, German (fluent), English (fluent)
Preferred skills
SAP knowledge, willingness to travel
Technologies
Microsoft 365, SAP
Responsibilities
Providing technical support, assistance, and installations for incoming requests and issues related to computer systems, software, and hardware; Promptly creating, resolving, and documenting tickets in the ticketing system; Onboarding and coaching users across multiple sites, branches, and production facilities; Support on projects; Go-to point of contact for Bona's IT staff within your area of responsibility; Responsibility for staying up to date on technology and market trends