Anwendungsbetreuer/in (w/m/d)
Core
Application support and lifecycle management for the city administration's software tools and business processes.
Role type
Application Support Engineer (ITIL)
Builds
Upgraded/migrated business applications and optimized operational workflows for city departments
Domain
Public sector administration / IT Service Management
Required skills
ITIL framework, project management, database management (MS-SQL, MySQL, Oracle), software lifecycle management, change management, bug fixing, process evaluation
Preferred skills
Web application development, HTML, CSS, JavaScript, TypeScript, jQuery, JavaScript frameworks
Responsibilities
Participate in the introduction, upgrade, or migration of business applications; Evaluate and implement internal business processes; Plan, execute, and document updates, changes, and bug fixes; Optimize applications and operational workflows; Support city offices and administrative units with application failures and disruptions; Maintain and develop the software management system