Application and Service Manager (m/w/d)
Core
Ensures applications run reliably by analyzing incidents, managing service requests, and performing database-level queries and small technical adjustments to maintain system stability.
Role type
Application and Service Manager (IT Operations)
Builds
Stable application services and operational processes for the healthcare sector
Domain
Healthcare IT / IT Service Management
Required skills
Incident analysis, database querying, monitoring tools, SLA management, technical documentation, stakeholder coordination, root cause analysis, script execution, distributed systems understanding, process improvement
Preferred skills
Business Central, CRM applications, distributed systems architecture
Technologies
Grafana, Business Central, CRM
Responsibilities
Analyze and resolve incidents and service requests independently; execute database queries and small technical adjustments; monitor services and analyze alerts; develop and oversee SLAs and KPIs; document solutions and workarounds; coordinate with IT support, technical teams, and external service providers; support external service provider management.
Seniority
Junior to Professional level