First-Level-IT-Support (m/w/d)
Core
Provide first-level IT support for employees and volunteers, resolving hardware, software, and network issues while acting as the primary contact for technical inquiries.
Role type
First-Level IT Support Specialist
Builds
IT support services for a non-profit organization with ~70 staff and ~150 volunteers
Domain
Non-profit / Education / IT Support
Deliverable
client delivery
Required skills
Windows 11 & Hardware troubleshooting, Microsoft 365 (Office 365) administration, Cloud telephony configuration, Cloud application onboarding, Basic network fundamentals (IP, WLAN/LAN)
Preferred skills
Structured problem qualification, Liaison with external service providers
Responsibilities
Troubleshoot hardware and software issues for end-users, Configure and support cloud telephony systems, Onboard colleagues to specific cloud-based software, Prioritize and assign incoming support tickets, Liaise with external service providers for escalated issues
Seniority
Entry-level / Individual Contributor