Teamleitung Callcenter Stadtwerke (m/w/d)
Hybrid
Core
Leading an inbound customer support team for an energy supplier, handling operational daily business, coaching, and optimizing KPIs.
Role type
Team Lead (Manager) for Inbound Customer Support
Builds
Inbound customer service operations for an energy utility
Domain
Energy / Utilities
Required skills
Team leadership, Call center experience, Coaching, KPI analysis, Planning, Stakeholder management
Preferred skills
Energy industry experience, SAP IS-U knowledge, Hands-on mentality
Responsibilities
Leading the team, Employee development (coaching and interviews), Operational daily business support, Contact with clients, Planning and steering, KPI evaluation and optimization
Seniority
Mid-level Manager