Commercial Digital Systems & Process Specialist (m/w/d) - CRM / CPW / ERP
Core
Bridge Commercial, Engineering, and IT to design end-to-end digital processes from customer inquiry through product configuration and quoting to order fulfillment.
Role type
Senior IC commercial systems & process specialist
Builds
End-to-end digital workflows connecting CRM, CPQ, and ERP systems for commercial excellence
Domain
Industrial manufacturing (chemical pumps/valves) + Enterprise Systems Integration (via careerplan.io/jobs/10000-1207849618-S-commercial-digital-systems-process-specialist-mwd-crm-cpw-erp-at-richter-chemie-technik-gm)
Required skills
ERP/CRM/CPQ system expertise, end-to-end commercial process knowledge (Inquiry-to-Cash), technical specification translation, stakeholder management, vendor management, E-commerce integration
Preferred skills
Digital transformation project experience, system integration experience
Technologies
Microsoft Dynamics 365, JD Edwards, SPAIX, DocuWare
Responsibilities
Analyze and optimize end-to-end processes from inquiry to cash, manage commercial data flows across CRM and CPQ to ERP, support migration and development of product configurators, specify and oversee system integrations, translate business requirements into technical specs, identify digitalization and automation opportunities, manage external IT partners, support system documentation and training
Seniority
Senior, hands-on IC
