Customer Service Agent / Operations & Service Specialist (m/w/d)
Core
Handling export and import customer service, flight pre- and post-processing, ULD control, truck booking, freight booking, and air capacity optimization for airline partners.
Role type
Customer Service Agent / Operations Specialist
Builds
Air freight logistics services for international airlines
Domain
Aviation / Air Freight Logistics
Deliverable
client delivery
Required skills
Air freight knowledge, independent work, weekend shift availability, English (verbal and written)
Preferred skills
Prior experience at an airline or air freight forwarding company
Responsibilities
Customer support for export and import, flight pre- and post-processing, ULD control, truck booking and coordination, freight booking, capacity optimization, creating ADHOC and EXW offers, liaising with handling agents and hubs