Customer Sucess Manager & Digital Project Lead (m/w/d)
Core
A hybrid Customer Success and Digital Project Lead who visits clients on-site to identify digitalization potential, solve problems, and execute hands-on digital marketing and project coordination.
Role type
Senior Customer Success Manager & Digital Project Lead
Builds
Complex B2B onlineshops with ERP integrations, digital marketing campaigns, and process optimization solutions.
Domain
B2B Digital Agency / Digital Transformation
Required skills
Digital marketing (Google Ads, Meta Ads, LinkedIn Ads), ERP integration (SAP, Navision), Google Sheets advanced usage, business process analysis, strategic consulting, project coordination, sales mindset, hands-on technical execution
Preferred skills
E-commerce project experience, web development and design understanding, experience in digital agency or client-side digital roles, complex system project management
Technologies
Google Ads, Meta Ads, LinkedIn Ads, Google Sheets, SAP, Navision
Responsibilities
Visit clients on-site every 4-6 weeks to analyze websites and identify digitalization opportunities; develop concepts for complex onlineshops with ERP connections; manage digital marketing campaigns and analyze performance data; coordinate implementation between client, internal dev team, and external systems; create offers and project plans.
Seniority
Mid-Senior, hands-on IC