QS-Kundenbetreuer (m/w/d)
Core
Managing customer complaints, leading problem-solving processes, and ensuring quality sustainability for automotive components.
Role type
Quality Assurance Customer Support Specialist
Builds
Customer satisfaction and quality compliance for automotive Tier-1 suppliers and OEMs
Domain
Automotive manufacturing / Quality Assurance
Deliverable
client delivery
Required skills
Customer complaint handling, problem-solving process moderation, sustainability monitoring, supplier cost regulation, project support, FMEA/8D-Report creation
Preferred skills
Technical vocational training or university degree, negotiation-level English, ISO/TS 16949 knowledge, Automotive Core Tools (FMEA, PPF, 8D-Report)
Technologies
SAP, QS databases, customer platforms
Responsibilities
Process customer complaints and report to internal/external stakeholders, Lead and moderate problem-solving processes within teams, Monitor quality sustainability in coordination with QMB, Regulate costs with suppliers regarding loss performance, Support new projects and tooling transfers, Assist in creating and revising P-FMEA based on customer incidents, Conduct customer visits and create visit reports