Kundenberater, Call Center Agent (m/w/d) Energie
Hybrid
Core
Inbound customer service and backoffice support for energy suppliers, handling contracts, meter readings, and account adjustments via phone and email.
Role type
Customer service agent (energy sector)
Builds
Customer service interactions and contract management for energy providers
Domain
Energy / Utilities
Deliverable
client delivery
Required skills
Customer service experience, contract management, data entry, PC proficiency, problem-solving
Preferred skills
Energy industry background, university degree, cross-functional teamwork
Technologies
PC, CRM systems (implied by backoffice tasks)
Responsibilities
Answering customer calls and emails, processing contract changes (tariff switches, registrations), managing meter readings and payment adjustments, maintaining customer data
Seniority
Entry to Mid-level