Payroll Specialist (m/w/d) , Fachberater/in Lohn & Gehalt (m/w/d)
Core
Customer support specialist for payroll software, providing 1st-level support, user onboarding, and troubleshooting for clients.
Role type
Customer support specialist (payroll software)
Builds
Payroll software solutions for small and medium-sized enterprises
Domain
HR technology / Payroll
Deliverable
client delivery
Required skills
Payroll accounting experience, customer service, software interest, structured problem-solving, German language proficiency
Preferred skills
Willingness to learn new software, interest in digital processes
Technologies
Payroll software, Microsoft 365, ERP systems
Responsibilities
Provide telephone support to customers on payroll software usage, Analyze and resolve user questions at 1st-level support, Assist with software setup and application, Document and track support cases, Collaborate with internal departments and software vendors, Develop into a payroll software specialist
Seniority
Entry to Mid-level, hands-on IC