Mitarbeiter Kundenservice / Customer Support / Büro (m/w/d)
Core
First point of contact and consultant for customer inquiries, handling requests via phone, email, and social media to ensure optimal customer satisfaction and support decision-making.
Role type
Customer Support Specialist
Builds
Customer support operations for established brands in e-commerce
Domain
E-commerce / Customer Service
Deliverable
client delivery
Required skills
Customer consultation, multi-channel communication (phone/email/social media), problem-solving, process optimization, team collaboration, conflict resolution
Preferred skills
Complaint management, escalation management, English language skills