Project Manager / Delivery Assurance for SAP and Service Now (f/m/d)
Core
Conduct risk and quality assessments for SAP and ServiceNow projects, manage customer escalations, and ensure delivery standards are met.
Role type
Senior Project Manager / Delivery Assurance Manager
Builds
Large customer engagements in SAP and ServiceNow environments
Domain
IT Services / Enterprise Software (SAP, ServiceNow)
Required skills
SAP expertise, ServiceNow expertise, Delivery assurance, Project management, Leadership, Risk assessment, Quality management, Customer escalation handling, Analytical skills, Problem-solving
Preferred skills
Six Sigma certification, Knowledge of IT standards (ISO 9001, CMMI, GDPR)
Technologies
SAP, ServiceNow
Responsibilities
Conduct risk and quality assessments for new and existing large customer engagements; Provide feedback on the Deal Governance process; Support Red/Amber projects by developing and executing "Back to Green" action plans; Manage customer escalations and restore customer confidence; Define necessary quality checks for SAP and ServiceNow projects and services.
Seniority
Senior, hands-on IC