Mitarbeiter Customer Support und Anwendungsberatung (m/w/d)
On-site
Core
Provide customer support and application consulting for DS-SOFTWARE, a business process management solution for the film, flexible packaging, and paper industries.
Role type
Customer Support and Application Consultant
Builds
DS-SOFTWARE, a proprietary MES/ERP/PPS solution
Domain
Manufacturing software (Film, Packaging, Paper)
Deliverable
client delivery
Required skills
ERP software knowledge, business process analysis, project organization, MS-Office, programming documentation, system testing, customer training
Preferred skills
Industry background, English skills
Responsibilities
Support customers with DS-SOFTWARE usage, analyze business processes, create programming specifications, document system extensions, perform acceptance tests, conduct customer training, manage projects, collaborate with software development team