Kaufmännischer Mitarbeiter im Kundendienst (m/w/d) handwerklich/technischer Bereich
Core
First point of contact for customers regarding post-purchase inquiries, service requests, complaints, and spare parts orders for building elements.
Role type
Customer Service Representative (Commercial)
Builds
Service coordination and customer support for building elements (awning systems, roof windows, plastic windows, garage doors, etc.)
Domain
Manufacturing / Construction / Home Improvement
Deliverable
client delivery
Required skills
Customer communication, Complaint handling, Warranty claim assessment, Spare parts ordering, Coordination of service technicians, MS Office (Word, Excel, Teams), Technical understanding
Preferred skills
Self-organization, Hands-on mentality, Problem-solving orientation
Responsibilities
Answering customer inquiries via phone and email, Processing service requests and complaints, Verifying warranty claims, Coordinating service technician visits, Managing spare parts orders
Seniority
Entry-level / Junior