Leiter Kundendienstabteilung Kälte-Klimatechnik (m/w/d)
Core
Leading the customer service department for a cooling, climate, and heat pump technology company, managing service teams, coordinating technical tasks, and ensuring customer satisfaction.
Role type
Service Department Manager (Cooling/Climate Technology)
Builds
Service operations and customer support for cooling and climate technology systems
Domain
HVAC, Cooling, Climate Technology, Heat Pumps
Deliverable
client delivery
Required skills
Team leadership, Service coordination, Customer relationship management, Administrative process oversight, Project controlling, Technical background (Master/Technician/Engineer in cooling/climate)
Preferred skills
Business acumen, Negotiation skills, Initiative, Reliability
Technologies
Digital process tools, E-Commerce platforms, Service management software
Responsibilities
Lead and discipline the service team and external technicians, Coordinate and process service orders, Plan and coordinate cross-functional service workflows, Manage customer inquiries and complaints, Oversee administrative processes (scheduling, inventory, order processing), Optimize service policies and regulations, Onboard new technicians, Collaborate with senior management, Manage project controlling (deadlines, quality, budget)